Privacy Policy – Photosoul Studio

Effective Date: 19 September 2026

At PhotoSoul (“PhotoSoul”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide when using our website, photosoulstudio.com, and purchasing our products and services.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it.

By using our website or placing an order with PhotoSoul, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with PhotoSoul, we may collect the following information:

1.1 Personal Information

When you place an order, contact us, create an account, or request a service, we may collect:

Full name
Telephone/mobile number
Email address
Delivery address
Billing information
Order details
Customer messages and communications
Other information you voluntarily provide to us

1.2 Photographs and Customer-Provided Content

For personalised products such as photo frames, Polaroids, photo prints and other customised gifts, you may upload or send photographs to us.

These photographs are used primarily for:

Processing your order
Creating your customised product
Printing or producing the requested item
Confirming the design or order
Providing customer support where necessary

You should only submit photographs and other content that you have the right or permission to provide to us.

1.3 Payment Information

When you make a payment, we may receive information necessary to identify and confirm your payment or order.

Where payments are processed through third-party payment providers, your payment information may be handled directly by those providers according to their own privacy policies and security practices.

PhotoSoul does not intentionally store complete card numbers, CVV numbers, or other sensitive card authentication information on our website.

1.4 Automatically Collected Information

When you visit photosoulstudio.com, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Approximate time and date of visits
Referring website
Website usage information

This information may be used for website security, analytics, troubleshooting and improving our services.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfil your orders
Create customised products
Deliver your orders
Contact you regarding your order
Confirm payments
Respond to customer inquiries
Provide customer support
Manage customer accounts
Improve our website and products
Prevent fraud, misuse and security incidents
Maintain business and transaction records
Comply with applicable legal and regulatory requirements
Send promotional communications where permitted and where appropriate consent has been obtained

We will not use your personal information for purposes that are unrelated to the purpose for which it was collected unless permitted or required by applicable law.

3. Use of Customer Photographs

PhotoSoul understands that photographs provided for personalised products may be private and personal.

Customer photographs may be accessed by authorised PhotoSoul personnel or service providers only when reasonably necessary to fulfil an order or provide the requested service.

We do not sell customer photographs or personal information to third parties.

We will not publicly publish or use your photographs for advertising, social media, portfolio purposes or promotional materials without appropriate permission.

4. Sharing Your Information

We may share limited information with trusted third parties when necessary to operate our business and fulfil your order.

These may include:

Delivery and courier services
Payment service providers
Website hosting and technical service providers
Printing or production service providers, where necessary
Website analytics and security providers
Other service providers working on our behalf

We only intend to provide third parties with information reasonably necessary for the relevant service.

We may also disclose information where required by law, a court order, governmental authority, or to protect the rights, property and security of PhotoSoul, our customers, or others.

5. Delivery Information

If you request delivery, your name, telephone number and delivery address may be shared with the relevant delivery or courier service so that your order can be delivered.

Delivery providers may process this information according to their own privacy policies and applicable laws.

6. Cookies

Our website may use cookies and similar technologies.

Cookies may help us:

Keep your shopping cart working
Remember website preferences
Understand how visitors use our website
Improve website performance
Maintain website security
Provide relevant website functionality

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should also take reasonable steps to protect your own account information, passwords and devices.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Processing and completing orders
Customer service and after-sales support
Accounting and business records
Resolving disputes
Preventing fraud and misuse
Meeting legal or regulatory obligations

Customer-uploaded photographs may be deleted or removed from our active systems when they are no longer reasonably required for order fulfilment or related customer-service purposes, subject to technical limitations and applicable record-keeping requirements.

9. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including rights to:

Request information about how your personal data is processed
Request access to personal information held about you
Request correction of inaccurate or incomplete information
Request deletion or erasure where legally applicable
Withdraw consent where processing is based on consent
Object to or restrict certain types of processing where applicable
Raise a concern or complaint regarding the handling of your personal information

Requests may be subject to applicable legal requirements, identity verification and other lawful limitations.

Sri Lanka’s Personal Data Protection Act provides a framework governing the processing of personal data and rights of data subjects.

10. Marketing Communications

If you have provided consent or otherwise permitted us to contact you for promotional purposes, we may send information about:

New products
Special offers
Discounts
Promotions
PhotoSoul updates

You may request to stop receiving promotional communications at any time.

Order-related and service-related communications may still be sent when necessary to process or manage your order.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms or other external services.

PhotoSoul is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of those third parties before providing them with personal information.

12. Children’s Privacy

Our website is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or applicable legal requirements.

When we make changes, we will update the Effective Date displayed at the top of this page.

We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact PhotoSoul.

PhotoSoul
Website: photosoulstudio.com
WhatsApp / Phone: 0743581700

For privacy-related requests, please include sufficient information for us to understand and respond to your request.

15. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of Sri Lanka, including the Personal Data Protection Act, No. 9 of 2022, as amended, where applicable.

The Sri Lankan Data Protection Authority has published the current legislative and regulatory materials relating to the country’s data protection framework.

Last Updated: 19 September 2026